CANCELLATION POLICY

CANCELLATION POLICY

Your satisfaction is most important for us. If you are not completely satisfied with this product, simply contact us within 30 days of registration and we will refund your purchase. If you are not totally satisfied with our application, please do let us know! Our customer support team will find the best solution to keep you satisfied. You may cancel at any time and if you are not satisfied, You may contact us either by email at the following address : [email protected], or by telephone: +91 88 7506 0008.

1. RIGHT OF WITHDRAWAL AND ABSOLUTE GUARANTEE

1.1 Right to retract

No later than thirty (30) days following the receipt of the Application (and if applicable the trial offer, the Premium and / or the Gift) ordered by the Customer, or the last of the Products, Application and / or the case the trial offer, the Premium in the event of delivery fragmented due to DSU, the Customer has the right to notify DSU of its desire to exercise its right of withdrawal without having to justify a reason, or to pay a penalty. Products such as, if applicable, the trial offer, the Premium and / a gift must be returned intact, complete, with the seal closed (in the case of Products), in the original packaging and by a means ensuring their proper transport and safety. Products whose seal has been unsealed by the Customer after delivery can no longer, for reasons of hygiene and health protection, be returned and therefore cause the Customer to lose the benefit of this right. The burden of proof of the exercise of the right of withdrawal is the responsibility of the Customer. If he has chosen to send an email, the Customer will then receive an acknowledgment by email when his request is being processed. If he has chosen to exercise his right by post, DSU advises that he exercise this right by registered letter with signature on delivery. Then, no later than thirty (30) days after the day of his request, the Customer must return the Products, along with the Premium and / or gift received, if applicable, to the following address for reimbursement:

[email protected]

The Customer will bear all the costs associated with the return of the Products and, where applicable, the trial offer, the Premium and / or the Gift (with the exception of a defective Product upon receipt, or an error when sending the Product which would be attributable to DSU). The return of the ordered Products and / or, if applicable, the trial offer, the Premium and / or the gift will not give rise to the reimbursement of the initial shipping costs because the amount of the shipping costs is fixed. DSU will reimburse in full the Product (s) returned no later than thirty (30) days following their physical receipt at the address indicated above. This reimbursement will use the same means of payment as that chosen by the Customer when placing the Order. Cash on delivery is not accepted.

1.2 Absolute Guarantee

DSU offers the possibility to change your mind during thirty (30) days . During this period, if the Customer is not completely satisfied with the Product(s) ordered, he/she has the possibility to  claim a refund by writing us.

[email protected]

and obtain a reimbursement of the sums paid for the returned Product(s), without having to provide any explanation. Only one refund request can be accepted, per Product and per Customer. It is specified that only unused closed Products are reimbursed. The shipping costs related to an Order in the Standard Offer and/or Trial Offer/prize/gift remain at the Customer’s expense. The Customer shall bear the cost of returning the Product(s) and may not under any circumstances claim a subsequent refund. Refunds do not apply in the event of improper use. The abusive nature of a use remains at the discretion of DSU.